Ways to Fix Voicemail Not Working on iPhone

Ways to Fix Voicemail Not Working on iPhone in 2024

If you’re an iPhone user, you may have experienced the frustration of voicemail not working properly. Whether it’s not recording messages or not notifying you when new messages arrive, voicemail issues can be a major inconvenience.

Fortunately, there are ways to fix voicemail not working on iPhone. In this article, we’ll explore some common causes of voicemail problems and provide actionable solutions to help you get your voicemail up and running smoothly.

Whether you’re using an iPhone 12 or an older model, these tips can help you troubleshoot and resolve voicemail issues.

In short, first, make sure that voicemail is set up properly on your device. If it is, try clearing your voicemail box and checking your carrier’s network settings. You may also want to disable and enable airplane mode, which can sometimes resolve network-related issues. Enabling Wi-Fi calling and disabling call forwarding are also worth trying. Finally, resetting your network settings may be necessary if none of these steps have resolved the issue.

Why is My iPhone Voicemail Not Working

There could be several reasons why your iPhone voicemail is not working. Here are some common issues that may be causing the problem:

  • Poor network coverage or connectivity problems may cause your iPhone voicemail to stop working.
  • If your voicemail inbox is full, you will not be able to receive new voicemail messages.
  • If the voicemail settings on your iPhone are not properly configured, you may not be able to receive or access your voicemail messages.
  • If your iPhone’s software is outdated or has some bugs, it may affect the functioning of your voicemail.
  • If your carrier is experiencing technical issues or maintenance, it may affect your iPhone voicemail service.
  • If call forwarding is enabled on your iPhone, it may affect the voicemail service.
  • If there is an issue with your SIM card, it may affect the voicemail service.

10 Ways to Fix Voicemail Not Working on iPhone

Method 1 — First verify that voicemail is set up on your iPhone

This might be overlooked, but you have to check if voicemail is set up before looking for any fixes.

Ways to Fix Voicemail Not Working on iPhone

Sometimes, updates can reset your settings and this can include, so check if a recent update wiped out your old voicemail configuration. 

  • Open the Phone app on your iPhone.
  • Tap on the Voicemail icon located at the bottom right corner of the screen.
    • If your voicemail has been set up, you will see a screen with your name or phone number at the top, followed by a list of your voicemail messages.
    • If you see a message that says “Visual Voicemail is currently unavailable,” it means that your voicemail has not been set up or there is an issue with your cellular network.
    • If you do not see any messages, it could mean that you have not received any voicemail messages, or your voicemail has not been set up.
  • To set up voicemail, tap on the Set Up Now button. You will be guided through a series of prompts to create a voicemail password and record a personalized greeting.
  • Once you have completed the setup process, return to the Voicemail screen to see if your messages have been updated.

Method 2 — Empty your voicemail box

If you are experiencing issues with your iPhone voicemail, such as not receiving new voicemail messages or having difficulty accessing your voicemail, it may be necessary to empty your voicemail box.

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Ways to Fix Voicemail Not Working on iPhone

Here are the steps to do so:

  • Open the Phone app on your iPhone.
  • Tap on the Voicemail icon located at the bottom right corner of the screen.
  • Scroll down to the bottom of the voicemail list and tap on the “Delete All” button.
  • A pop-up message will appear, asking if you are sure you want to delete all voicemails. Tap “Delete All” again to confirm.
    • Wait for the voicemails to be deleted. This may take a few moments, depending on how many voicemails you have.
  • Once the voicemails have been deleted, exit the Phone app and restart your iPhone.
    • To do this, press and hold the power button until the “slide to power off” slider appears.
    • Slide the slider to power off your device, then press and hold the power button again to turn it back on.
  • Once your iPhone has restarted, open the Phone app and return to the Voicemail tab to check if the issue has been resolved. If not, contact your cellular provider for further assistance.

Method 3 — Check for a carrier settings update

Carrier settings need updates once in a while, but most people are not aware of this. Updating settings will fix issues with an internet connection, poor voice quality, and more. Similarly, it can also fix issues with voicemails.

Ways to Fix Voicemail Not Working on iPhone

Carrier settings are usually updated automatically, but you can also do it manually. To update carrier settings, follow these steps,

  • Step 1 Open Settings on your iPhone.
  • Step 2 Tap on General.
  • Step 3 Scroll down and tap on About.
  • Step 4 If you see a popup that says ‘Install a Carrier Update‘, then tap Update.
    • If you don’t see it, then your iPhone’s carrier settings are up to date. 

If you are not receiving voicemails even after updating carrier settings, move on to the next fix.

Method 4 — Turn cellular service off and on again

Ways to Fix Voicemail Not Working on iPhone

When you turn off cellular service on your iPhone, you are essentially disconnecting from the cellular network.

When you turn it back on again, your iPhone will reconnect to the network and obtain a new IP address. This can help resolve any network-related issues that may be affecting the voicemail service.

If your voicemail is still not working after turning cellular service off and on again, there may be other factors contributing to the problem, such as a software glitch or a problem with your carrier’s voicemail system.

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In this case, you may need to contact your carrier or seek assistance from an Apple support professional to help you troubleshoot and resolve the issue.

Method 5 — Make sure cellular data Is on

Ways to Fix Voicemail Not Working on iPhone

Cellular data is not required to receive voicemails but it will help. Cellular data is necessary for the Visual Voicemail feature. And since voicemail is a carrier feature, turning on cellular data might help.

To turn on cellular data, open Settings on your iPhone, tap on Cellular, and then tap on Cellular Data to turn it on or off. 

Method 6 — Enable Wi-Fi calling

If your cellular service is poor then enabling Wi-Fi calling will help in receiving voicemails. This is because a poor cellular connection can lead to long download times and missed notifications for voicemails. Wi-Fi calling will resolve this issue. 

Ways to Fix Voicemail Not Working on iPhone

To turn on Wi-Fi calling on iPhone, follow these steps,

  • Step 1 Open Settings on your iPhone.
  • Step 2 Tap on Phone
  • Step 3 Tap on Wi-Fi Calling
  • Step 4 Now, toggle Wi-Fi Calling on This iPhone to on.

Now your iPhone will enable Wi-Fi calling if you are on Wi-Fi which is a cool feature as it doesn’t cost anything extra. Wi-Fi calling also has better voice quality so I would recommend leaving it on.

Method 7 — Make sure call forwarding is off

Turning off call forwarding on an iPhone can sometimes help fix voicemail not working issues because call forwarding can sometimes interfere with the proper functioning of the voicemail service.

Ways to Fix Voicemail Not Working on iPhone

When call forwarding is enabled, calls that would normally go to your voicemail may be redirected to another number or service, which can cause issues with the voicemail service.

To turn off call forwarding on an iPhone:

  1. Open the Phone app.
  2. Tap the “Keypad” button at the bottom of the screen.
  3. Enter “*#67#” (without the quotes) and then tap the call button.
  4. Wait for a message to appear on the screen indicating that call forwarding has been turned off.

All carriers don’t support call forwarding, so if you find the setting on your iPhone, then don’t worry, it just means your carrier doesn’t support it.

Method 8 — Reset network settings

If voicemail is still not working on your iPhone then resetting the network settings might help. Resetting network settings will reset everything related to your iPhones cellular settings. This will fix any issues with your network including poor connectivity, mobile data, and more.

Ways to Fix Voicemail Not Working on iPhone

To reset network settings, follow these steps,

  • Step 1 Open the Settings app on your iPhone.
  • Step 2 Tap on General.
  • Step 3 Scroll down and tap on Transfer or Reset iPhone.
  • Step 4 Now, tap on Reset.
  • Step 5 Select Reset Network Settings.

Resetting network settings will only reset them to default, you won’t lose any data from your iPhone.

Method 9 — Contact your carrier

Contacting your network carrier can be helpful when trying to fix voicemail not working on your iPhone as there could be several reasons why the issue is occurring. Here are some of the ways your network carrier can help:

  • Sometimes, voicemail may not be working due to incorrect account settings. Your network carrier can check if your voicemail feature is properly set up and activated on your account.
  • There could be technical issues with your network carrier’s voicemail system or with your iPhone that are causing the voicemail not to work. Your carrier can help you diagnose and troubleshoot these issues.
  • Your network carrier can update your network settings to ensure that your iPhone is properly configured to receive voicemail.
  • If you have forgotten your voicemail password, your network carrier can reset it for you.
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Contact AT&T

Contact Verizon

Contact T-Mobile

Method 10 — Contact Apple support

Ways to Fix Voicemail Not Working on iPhone

Contacting Apple Support can help fix the issue of voicemail not working on your iPhone, even after trying all available solutions and getting in touch with your network provider.

Here’s how:

  • Apple Support can offer specialized troubleshooting steps that are not available online or in general knowledge-base articles. They may be able to identify and resolve the issue by remotely accessing your device or providing detailed instructions that are tailored to your specific situation.
  • Apple Support can help you determine if the problem is with your iPhone or your carrier’s voicemail system. If the issue is with your carrier, they can provide guidance on how to work with your carrier to resolve the problem.
  • They can escalate the issue to their engineering team if necessary. If the problem is more complex, the Apple support team may need to work with their engineering team to identify a solution. This can take more time, but you will be kept updated on the status of your case.
  • They can also provide you with information on how to back up your data before taking your device to a repair center.

Conclusion

Voicemail is something a lot of people use on a daily basis. If it doesn’t work as intended, it can be frustrating. That is why we came up with this article to let iPhone users know how to fix any issues with their voicemail.

There are many ways to fix voicemail not working on iPhone problem. Try them all just to be sure. Hope this guide helped and you can send and receive voicemails as you please. 

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